> ## Documentation Index
> Fetch the complete documentation index at: https://docs.polymarket.us/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Resolve common deposit issues and contact support if needed

## Debit Card

| Issue | Likely Cause | Fix |
| - | - | - |
| Deposit not showing | Card transaction still pending | Wait a few minutes, then refresh your balance |
| Deposit declined | Incorrect card details or insufficient funds | Verify card information and available balance |
| Deposit delayed | Payment processor still completing settlement | Wait a few minutes and check again |

## Bank Transfer (ACH)

| Issue | Likely Cause | Fix |
| - | - | - |
| Deposit pending | Transfer is still clearing | Allow 3–4 business days for the deposit to fully clear |
| Transfer failed | Incorrect bank account details | Re-link your bank account and retry |
| Duplicate deposit | Bank submitted multiple ACH requests | Contact support with your transfer receipt |

## Wire Transfer

| Issue | Likely Cause | Fix |
| - | - | - |
| Wire rejected | Incorrect routing or account number | Double-check wire details before resending |
| Funds not received | Missing memo or reference code | Contact support with your wire confirmation |

> [!NOTE]
>
> Always include your **full name and phone number** in the memo or message field. Missing details can cause delays.

## Compliance Note

All deposits are subject to **Know Your Customer (KYC)** and **Anti-Money-Laundering (AML)** checks. These reviews can temporarily delay fund availability until verification is complete.

**Still need help?** Contact [support@polymarket.us](mailto:support@polymarket.us) or use the **in-app chat** if you encounter errors.


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